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  • 2-4 dages levering
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Betingelser

Generelle vilkår 

For alle leverancer fra BeslagOnline.dk gælder nedenstående købsvilkår. Vilkårene gælder i de tilfælde, hvor der ikke er indgået andre skriftlige aftaler mellem kunden og BeslagOnline.dk. 

Den pågældende ordre vil blive behandlet hurtigst muligt, dog tidligst hverdagen efter, kunden har afgivet sin ordre. 

Forsendelse & Transport

Leveringstiden er baseret på de produkter/varer, kunden har bestilt. I vores webshop angiver vi en estimeret leveringstid for hvert produkt. Det er denne leveringstid, der gælder, medmindre andet er angivet af BeslagOnline.dk. Normalt vil leveringstiden være 2-4 hverdage for levering til Fyn, Jylland og Sjælland.

Når vi går i gang med at håndtere kundens ordre (dette sker som regel den første arbejdsdag efter, at man har afgivet sin ordre), vil den nøjagtige leveringsdato blive fremsendt via e-mail eller SMS (hvis mobilnummeret er blevet oplyst i forbindelse med ordren). BeslagOnline.dk fremsender samtidig yderligere oplysninger om leveringsdatoen via e-mail. Dette gælder dog ikke ved varer, der er i restordre fra BeslagOnline.dk, og ej heller ved særleverancer.

Forsinkede leverancer

I særlige tilfælde kan der forekomme nogle afvigelser eller forsinkelser i leveringen af kundens ordre. Dette kan både gælde for enkelte varer eller alle varer. Derfor anbefaler vi her hos BeslagOnline.dk, at man som kunde ikke booker håndværkere til samme dag, som ordren forventes at blive leveret. BeslagOnline.dk erstatter ikke ”mistet arbejdstid” grundet forsinkelser i leveringen.

Leveringen af varer fra BeslagOnline.dk betragtes som gennemført, når kunden har modtaget sin bestilling. Fragtfirmaet er ansvarlig for transport af varerne, og det er aftalen mellem BeslagOnline.dk og fragtfirmaet, der her er gældende. 

Dokumentation og vejledninger

Er der tilgængelige produktbeskrivelser og brugervejledninger til den enkelte vare, kan disse findes under det enkelte produkt på webshoppen. BeslagOnline.dk garanterer, at alle vores produkter opfylder de gældende krav vedr. CE-mærkningen. 

BeslagOnline.dk forbeholder sig retten til at tilbyde et alternativ til en bestilt vare, forudsat at produktet stort set er magen til. Som kunde vil man aldrig blive uretfærdigt behandlet hos BeslagOnline.dk, og man kan frit vælge at returnere det alternative produkt, hvis man ikke er fuldt ud tilfreds.

Reklamation

Ved eventuelle fejl eller mangler vedrørende produkter fra BeslagOnline.dk skal dette meldes inden for en rimelig tid, efter at fejlen opdages. Det er kundens ansvar at påpege fejlen og forklare, hvordan denne er opstået. Opdager kunden en fejl eller en mangel, skal vedkommende kontakte BeslagOnline.dk hurtigst muligt. Generelt kan man kun foretage en reklamation ved fejl, der er opstået inden for to år efter, at varerne er blevet leveret. Med hensyn til produkter, der har en begrænset holdbarhed, er reklamationsfristen begrænset til den holdbarhedsperiode, som er angivet af BeslagOnline.dk.

Hvis man som kunde ønsker at klage over et produkt, kan dette ske det ved at kontakte kundeservice på e-mailadressen info@beslagonline.dk. Det er også muligt at returnere produktet til adressen:

Frontera Web AB
Kalkvägen 6
SE-269 21 Båstad
Sverige

Ifølge købeloven har man som forbruger 2 års garanti, hvilket indebærer, at man kan få varen repareret, ombyttet eller få pengene refunderet. Påvises der fejl ved et givent produkt, kan kunden få refunderet en del af købssummen. Det skal dog fremgå tydeligt, at der er fejl eller mangler på produktet, førend man kan udnytte ovennævnte muligheder.

 Ansvar

BeslagOnline.dk kan ikke holdes ansvarlig for, om kunden bestiller de rigtige varer i webshoppen. Det er altid kundens ansvar, at den givne ordre på BeslagOnline.dk er udfyldt korrekt. Der er ingen kompensation for økonomiske tab i forbindelse med en eventuel forsinket levering. Dette gælder uanset, om det er fragtfirmaet eller BeslagOnline.dk, der er ansvarlig for forsinkelsen.

Ovenstående er gældende, medmindre andet følger af den danske lovgivning.

Vigtige anvisninger - levering

Bemærk, at det ikke altid lykkes for fragtfirmaerne at levere på den nøjagtige leveringsdato, hvorfor der kan opstå forsinkelser. Derfor er det klogt at bestille de ønskede varer i god tid. Varerne vil blive leveret til den adresse, der er angivet, og de leveres i den rækkefølge, som de er blevet bestilt. Skulle en pakke være for stor til at blive leveret via en postkasse eller brevsprække, vil den i stedet blive sendt til det nærmeste udleveringssted. I så fald vil en advisering blive sendt via SMS/e-mail, hvori kunden informeres om, at pakken nu kan afhentes. 

Pris og betaling

Her på BeslagOnline.dk kan man bestille sine produkter online og betale via følgende muligheder:

Alle priser i butikken er inkl. moms. 

Returvarer

Varer kan returneres i overensstemmelse med følgende aftale:

Her hos BeslagOline.dk giver vi vores kunder en fortrydelsesfrist på 14 dage, gældende fra den dag, kunden har modtaget sin vare. Ønsker kunden at fortryde sit køb, skal BeslagOnline.dk orienteres herom inden for de 14 dage. Det er altid kundens pligt at returnere varerne i samme stand og i samme mængde, som de blev leveret af BeslagOnline.dk. Derfor accepterer BeslagOnline.dk ikke returnering af varer, der enten er beskadigede eller ikke er fuldtallige. Eksempel: Køber kunden 10 stk. Stella, men kun har mulighed for at returnere de 9 stk., er det ikke muligt at returnere varen. Årsagen er, at leverandørerne kun accepterer den fulde mængde, dvs. en samlet ordre.

Er et givent produkt omfattet af en længere fortrydelsesret end de 14 dage, er dette angivet under det enkelte produkt.

Eventuelle omkostninger i forbindelse med returnering af varer skal betales af kunden og ej BeslagOnline.dk.

Følgende adresse anvendes ved returvarer:

Frontera Web AB
Kalkvägen 6
SE-269 21 Båstad
Sverige

Privacy and Cookie Policy

This Privacy Policy describes the personal data collected or generated (processed) when using Beslag Online. It also describes how your personal information is used, shared and protected, the different choices you have regarding your personal information and how to contact us.

WHAT personal data we collect and when?

We ask you to provide certain personal information in order to deliver the products or services you desire. For example, when making purchases, contact our customer service, ask for contact with us, create an account, participate in our events or competitions or use our site.

These personal information includes your:

When interacting with our site, certain data is automatically collected from your device or browser. More information about these methods is included in the section "Cookies and Pixel Tags" in this privacy policy as shown below. These personal data include:

CHILDREN

We comply with local laws and do not allow children to register on our site when they are under the legal age limit of the country in which they reside.

TOOLS to handle the personal data we collect

When you use our site, we alternatively inform you of obtaining consent for certain routines. For example, we will obtain consent for the use of your location or for sending push notices. We can obtain consent through our site or by the public permissions available on your device.

In many cases, your browser or mobile device platform will provide additional tools that let you check when the device collects or shares specific categories of personal data. For example, your mobile device or browser may offer tools that allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.

WHY and HOW we use your personal information?

We use your personal information as follows:

To provide the features of the website and services you request

When using our site, we use your personal information to provide the requested product or service. For example, if you make a purchase on Beslagonline.dk or participate in an event or campaign, we use the contact information you provided us more to communicate with you about purchases, events, or marketing. If you contact our customer service, we will use your personal information, such as for delivery or payment information, or the product you have purchased, to help you solve a problem or issue.

To communicate information about our products, services, events and other marketing purposes

When you agree, we will send out marketing and news regarding Beslag Online's products, services, events and other promotions. You may choose to withdraw your consent whenever you wish.

If you are an existing customer at Beslag Online (for example, if you have made orders from us), we may use the contact information you provided to promote similar Beslag Online products or services if permitted by applicable law (provided you have not removed this). In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us as well as information from other Beslag Online products or services - such as your use of the Site and your participation in Beslag Online events and competitions by adjusting communications about products and services that may be of interest for you.

To drive, improve and maintain our business, products and services

We use the personal information you provide to us to conduct our business. For example, when making a purchase, we use this information in our accounting, auditing and other internal features. We may use personal information about how to use our products and services to improve the user experience and help us diagnose technology and service issues as well as manage our site.

To protect our or others' rights, property or safety

We may also use personal information about using our site to prevent or detect fraud, abuse, illegal use, and violations of our terms of use, and to comply with court decisions, government orders or applicable law.

For general research and analysis purposes

We use information about how our visitors use our site and services to understand customer behavior or preferences. For example, we can use information about how visitors to Beslagonline.dk search for and find products to better understand the best ways to organize and present product range in our stores.

Other purposes

We may also use your personal information in other ways, and then notify you at the time and gather consent where necessary.

Legal basis

When processing your personal information, we support a certain legal basis, depending on how you interact with our site.

ADDITIONAL / DELIVERY OF YOUR PERSONAL INFORMATION

Beslag Online availability / sharing

Beslag Online shares your personal information with:

We may also transfer personal information that we have about you if we sell or transfer all or part of our business or assets (including in the event of reorganization, discontinuance of company, resolution or liquidation).

PROTECTION AND TREATMENT of your personal data

Encryption and security

We use a range of technical and organizational security measures, including encryption and authentication tools, to maintain the security of your personal data.

Storing your personal information

We keep your personal information as long as necessary to meet the purposes set out in this privacy policy (unless a longer storage period is required under applicable law). In general, it means that we will keep your personal information during the time you hold your Beslag Online account. For personal data relating to product purchases, we retain these longer to comply with the legal obligations we have (such as terms set by tax and purchase laws and for warranty purposes). 

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

You are entitled to request: (i) access to your personal data, (ii) an electronic copy of your personal data (data portability); (iii) correcting your personal data if they are incomplete or incorrect; or (iv) deletion or limitation of your personal data under certain circumstances under applicable law. These rights are not absolute. If we have received your consent to processing your personal information, you are entitled to revoke your consent at any time.

If you want a copy of your personal information or rely on any of your other rights, please contact us through the contact information available under "Customer Service".

Opt-out from direct marketing

If you have a Beslag Online account, you may choose to refrain from receiving Beslag Online marketing information by changing your preferences under "My Account" on our website. You can also opt-out by changing your email address or SMS notifications by clicking on the unsubscribe or by following the opt-out information included in the message. You can also contact us according to the contact information found under "Customer Service".

COOKIES and Pixel tags

Beslag Online retrieves and records information that may contain personal information from your browser when using our site. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may contain your (i) IP address; (ii) unique cookie identifier, cookie information and information about whether the device has software for accessing certain features; (iii) unique identifier and device type; (iv) domain, browser type and language; (v) operating system and system settings; (vi) country and time zone (vii) previously visited sites (viii) information about your interaction with our site, such as choices, purchases and specified settings; and (ix) access times and referring URLs.

Third parties can also collect information through the websites through cookies, third-party plug-ins and widgets. These third parties collect data directly from your browser and the processing of these data is subject to their privacy policy.

We use cookies and pixel tags to track our customers 'use of websites and to understand our customers' preferences (such as country and language selection). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to get aggregated (aggregate) site traffic and site interaction data, to identify trends and get statistics so we can improve our sites. There are generally three categories of cookies used on our websites:

For a detailed and up-to-date summary of any third party who may access your browser (via Beslag Online's website or otherwise), we recommend that you install a browser plug-in that is built for this purpose. You can also choose that your computer warns you every time a cookie is sent, or you can choose to turn off all cookies. You do this through your browser settings on any browser and device you are using. Each browser is different, so check your browser's help menu to learn the right way to change your cookies. If you turn off cookies, you may not have access to many features that make our sites more effective and some of our services do not work properly.

MODIFICATIONS in our privacy policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our wafer site. If we substantially change the way we process your personal information, we will provide you with a prior notice, or if it is legally necessary, request your consent before making such changes. We encourage you to read our Privacy Policy carefully and keep you informed about our routines. This privacy policy was changed by May 2018.

QUESTIONS and feedback

We welcome questions, comments and comments on our privacy policy and privacy practices.

If you want to leave feedback or if you have questions or comments or want to exercise your rights related to your personal information, contact customer support.

You can send an e-mail message to info@beslagonline.dk

If you contact us with a complaint about privacy, this will be addressed with the goal of solving the problem in an efficient and punctual way.

Statistik

Hos BeslagOnline.dk anvender vi et statistiksystem, der opsamler information om antallet af besøgende på hjemmesiden, hvor de kommer fra, og hvilke sider de har besøgt på hjemmesiden. Dette sker, så vi kan skabe et statistisk billede, som vi kan anvende til at optimere vores hjemmeside og dens funktioner. Men frem for alt anvendes oplysningerne til at forbedre vilkårene for vores besøgende.

Køb

Når kundens ordre er afgivet, indgås der en købsaftale mellem kunden og Frontera Web AB (beslagonline.dk). Der bliver sendt en ordrebekræftelse til den e-mailadresse, som kunden har angivet i forbindelse med ordren. Skulle der være eventuelle unøjagtigheder i pris, levering, eller andre forhold, forbeholder BeslagOnline.dk sig retten til at ændre dette efterfølgende. Skulle dette være tilfældet, vil vi kontakte og informere den pågældende kunde, der dernæst får mulighed for enten at ændre eller annullere sin ordre. 

BeslagOnline.dk noterer, hvis der forekommer fejl undervejs i forløbet, og vi forbeholder os retten til at annullere en ordre i tilfælde af eksempelvis en forkert farve, fejlagtig pris eller samlet pris.

BeslagOnline.dk indgår ikke købsaftaler med personer, som ej er myndige (under 18 år).

BeslagOnline.dk forbeholder sig retten til at afvise en ordre.

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